FREQUENTLY ASKED QUESTIONS

People often have questions about our trips/tours, social events, and/or information regarding payments. Click any questions below to see the answers. For questions not answered in this section, please contact us by using the form on the Contact Us page or call (757) 805-5759

General Questions

+How much does it cost to join The Pack Roadtrip Travel Club?

It's free to join The Pack Roadtrip Travel Club. Just pick and choose the trips and social events you want to attend.

+How can I contact The Pack Roadtrip Travel Club?

It's several methods you can reach us

Complete the Contact Us form on our website
Call us at: (757) 805-5759
Our social media pages: Facebook (thepacktravelclub) and Instagram (thepacktravelclub)

To reserve your seat for a trip, you must pay the deposit for the trip. This will hold your spot for the trip. It secures your room, transportation, and other amenities of the trip package (if applicable). The deposit is applied toward your total trip package. Most social events require advance payments to ensure an accurate head count. Visit our Social Events page for more information about our coming social events. You have three ways to make a payment (online, mail, and/or in-person). See the "Payments and Payments Due Date" section below for more information about how to make a payment.

+Are the motorcoaches equip with wheelchair lifts?

Yes. We have motorcoaches that have wheelchair lifts. Additionally, passengers are welcome to have their mobility devices stowed in the under floor baggage compartments. Please call us prior to your purchase so we can make the appropriate arrangements. There are no additional costs associated with the use of the lift.

+Do you offer discounts for children, seniors, and/or members of the military?

Unfortunately, we do not offer discounts for children, seniors, and/or members of the military.

Most of our trips and social events are family friendly. However, kids are not allowed to attend winery or brewery tours. Please contact us if any youth under the age of 18 will be attending a trip or social event.

+Do I need a passport to go into Canada?

Yes. You will need a passport to cross the United States/Canadian border. If you do not have a passport, please visit your local Post Office for more information on obtaining a passport.

+If a trip sells out, do you have a waiting list?

Yes. We have a waiting list for trips that sell out. Go to the View/Book Tour page and select the Waiting List button next to the trip you want to sign up for the waiting list. Please note: You may receive a notice of seat availability between the time you sign up for the waiting list to one week prior to a trip's departure date.

+If a trip sells out, will you get a second bus?

Typically, we do not get a second bus if a trip sells out. We like to keep the group size small for a more initmate/personalize experience for each member of the group.

+When will I receive my event tickets and other amenities (if applicable)?

Tickets and/or other tangible items are typically distributed during hotel check-in. In most cases, we hand out tickets and other tangible items as soon as we arrive to the event. Specific instructions will be included in your final confirmation email/letter.

+What is the final confirmation letter/email?

This letter/email will have all the information related to your trip. Detailed itineraries are sent to each member 7 days before the trip departure date via email/mail. This gives the member a complete overview of the activities that will occur each day.

+Why do I have to sign and return a release form?

It is an agreement that indicates that you have read and understand our company's Terms and Conditions and Cancellation Policies. If you make a payment online, you agree to the Terms and Conditions and Cancellation Policies when you make a deposit.

+What form of transportation do you provide?

Currently, we only travel as a group by charter bus (motorcoach). We plan to add other modes of transportation in the future.

+I do not prefer to travel by charter bus. Can I purchase the other ammenties and meet the group at the destination?

No. We do not sell pieces/parts of the travel package.

+Do you plan group bus trips for clubs, organizations, and/or a group of friends and family?

As of January 1, 2019, we no longer plan private group tours.

+How much walking is required on your trips/tours?

All trips require that you are able to walk at least 5 miles each day on your own. You should consult your physician to confirm your fitness level for travel and participation in planned activities. The Pack Roadtrip Travel Club does not provide medical advice.

+Do you have Group Leader Program?

Yes. We do have a Group Leader Program. If you have enough people who are interested in taking a trip together, you (as the Group Leader) may qualify for a discount off the cost of your trip. Group Leader offers and discounts vary by trip. Call us to find out more information about the Group Leader Program.

+Is The Pack Roadtrip Travel Club an accredited travel agency?

Yes. The Pack Roadtrip Travel Club is accredited by International Airlines Travel Agent Network (IATAN), the world's leader in certification of travel companies!

Solo Travelers, Roomates, & Occupancy Rates

+Are solo travelers welcome?

Traveling to new destinations can be an incredibly exciting and exhilarating moment to look forward to. However, it can also be a scary thought for some – especially if you’re traveling solo. What will the group be like? What if I’m the only solo traveler, will I feel left out? If you’re asking yourself these questions you’d probably be surprised and comforted to know that around 70% of travelers on The Pack Roadtrip Travel Club trips join solo, while the remaining 30-ish% join with a friend or a partner. Our solo travelers are usually looking for a fun setting to meet new people, sometimes looking to step out of their comfort zone, and always excited to travel. It has always amazed us how a group of people from all different backgrounds can come together and bond so quickly.

+I'm interested in going on a trip but I need a roommate. Can you provide assistance in finding a roommate for me?

If you are having difficulty finding a roommate, give us a call. While it is not our policy to assign a roommate to you, we do maintain lists of those looking for roommates. If we are unsuccessful, the single rate applies.

+How do I inform you of the individuals that will be rooming with me?

When you signed up for a trip, it will be an option to list the names of your roommates.

+Your prices listed are only for up to four people max? Can you accommodate groups larger than four?

Yes, we can accommodate any size group, but due to hotel regulations the max occupancy per room is four. This is why you see pricing for up to four people.

+I signed up for the quad occupany rate. How many beds will be in the room? Can a rollaway bed we added to the room?

The maximum number of beds in a room is 2 bed. Due to hotel and fire marshall regulations, rollaway beds cannot be added to a room with two beds.

Payments and Payment Due Dates

+How do I make a payment?

You have three ways to pay for your trip or social event.

1) Online: You can pay online by credit card or debit card. Online payments will incur a 4% service charge. This is to account for Stripe service fees.

2) Mail: Don't trust the internet or want to avoid service fees, you can mail your payment to: The Pack Roadtrip Tavel Club, P.O. Box 705 Newport News, VA 23607 Make money orders/cashiers’ checks payable to The Pack Roadtrip Travel Club. Personal checks are not accepted.
Please include a letter with your payment noting the following information: Name of the Attendee(s), Contact phone number, Contact email address.

3) In Person: You can drop off a payment at our office in Norfolk, Virginia with the Receptionist from 9:00 a.m. to 4:00 p.m. Monday through Friday. Our office is located at 500 East Main Street, Norfolk, Virginia (BB&T building in downtown Norfolk). We are located on the 16th floor inside of the Gather co-working space. Your payment (money order/cashier’s check) must be in a seal envelope with the following information written on the front of the envelope: The Pack Roadtrip Travel Club #1667. Inside the envelope, please include a letter with your payment noting the following information: Name of the Attendee(s), Contact phone number, Contact email address, Contact mailing address. We will mail you a receipt. We do not accept cash or personal checks for payments made in person.

We DO NOT accept payment by phone!

+Is it safe to use my credit card online?

Yes. Our website is secured under a Secure Socket Layer (SSL) Certificate (e.g. https://), which uses encryption technology to ensure that your personal data is kept confidential. We do not store or share any of your personal information.

+Do you offer payment plans for your trips?

As a courtesy we offer payment plans for our trips. Please visit the View/Book Tours page to view the payment deadlines.

If you are interested in attending a trip or social but missed the initial or several payment deadlines, always call us to see if seats are still available.

+I have several friends/family members that are interested in attending a trip. Do we have to make one deposit payment together? Or can we pay individually?

If you have multiple individuals in your party, you do not have to make one deposit payment together. Each of you can pay individually/separately.

+How do I make additional online payments on my account?

For online payments, you will receive a confirmation email when you make a deposit. Within that email, it's a direct link that will take you to the site to make future payments. If you misplace your confirmation email, you can go to "Tours" page on The Pack Roadtrip Travel Club website and select "Book Now" button for the trip you plan to attend. Please login with the email address you used to place your initial payment.

+I made the deposit. Can I pay the reminder balance in full?

Yes. We can create a custom payment that will allow you to pay the remainder of your balance.

+Can I make a payment with a personal check?

No. Personal checks are not accepted.

+Can I make a payment over the phone?

No. We do not accept payments by phone.

+What if I'm not able to pay by the due date?

Notify us immediately via our contact page or call (757) 805-5759. If you opt into a payment plan, please pay accordingly to the schedule. If more than two consecutive payments deadlines are missed, you reservation(s) will be cancelled and any payment(s) made will be forfeited. This policy will be strictly enforced.

Cancellations And Refunds

+Do you provide refunds?

All payments are non-refundable and cannot be transferred to another trip/tour or another person. We STRONGLY recommend you consider purchasing travelers insurance. We do not offer refunds and this is a way to protect your travel investment dollars in the event the unexpected happens. However, if a trip is cancelled due to lack of interest or unforeseen circumstances, you will receive a full refund only if you have been making scheduled payments on time and/or you have paid the trip in full.

+Do you offer travelers insurance?

Yes. Travel insurance is offered by a third party, Allianz Global Assistance, not The Pack Roadtrip Travel Club. Plans underwritten by BCS Insurance Company, Jefferson Insurance Company or Nationwide Mutual Insurance Company and Affiliated Companies, depending on insured's state of residence and plan type. Plan(s) may not be available to residents of all states. Visit [https://www.allianztravelinsurance.com/partner] for additional information. Please use ACCAM Number (Agency ID): F207410 when completing the application. Yes, we STRONGLY recommend you consider purchasing travelers insurance. We do not offer refunds and this is a way to protect your travel investment dollars in the event the unexpected happens. Travelers insurance is not required in order to join a trip/tour.

+If a member of my group wants to cancel or I change my mind, what are my options?

All payments are non-refundable and cannot be transferred to another trip/tour or another person. You must notify us in writting that you cannot attend the trip, any payments made toward the trip will be forfeited. For overnight trips, pricing is based on room occupancy (the number of people staying in a room together). If a member of your group cancels or is removed from the trip due to missing more than two consecutive payments, a price adjustment will incur on the remaining group members. Your final payment will be based on the number of people still attending/rooming together. You are allowed to replace any member of the group that cancels. However, the new member(s) will need to pay the full amount. Funds cannot be transferred to another person.

+Should I purchase travelers insurance?

Yes, we STRONGLY recommend you consider purchasing travelers insurance. We do not offer refunds and this is a way to protect your travel investment dollars in the event the unexpected happens. Travelers insurance is not required in order to join a trip/tour.

+What is your COVID-19 Policy?

The Pack Roadtrip Travel Club staff and venues will adhere to all state and local guidelines regarding COVID-19 and will continue to update our policy as necessary. By purchasing a ticket to our trips, tour, and events, you understand and acknowledge that a risk of exposure to COVID-19 exists in any public place where people are present. In attending our trips, tours, and events, you and any guests voluntarily assume all risks related to exposure to COVID-19, and waive, release, and discharge The Pack Roadtrip Travel Club and all of their affiliates, employees, contractors, staff, and associates from any and all liability for any illness or injury due to COVID-19 exposure.

Day Of The Trip

+Is it safe to leave my car parked overnight at the departure location(s)?

Yes. It's safe to leave your car parked overnight at our departure location. However, The Pack Roadtrip Travel Club is not responsibile for any damage to your vehicle or personal property.

+What will I need to provide upon arrival of at the bus?

Your state-issued ID. If any additional items are needed, it will be noted in your confirmation letter/email.

+Is seatting on the bus first come, first serve or is there assigned sitting?

Seating is first come first, first serve. However, please be willing to adjust seating as needed to allow couples to sit together.

+What type of refreshments and light snacks be served on the bus?

The refreshment options are water and various soda product. Light snacks options will range from chips, crackers, and/or nuts.

+Can I bring my own food and drink?

Yes, you can bring a small cooler with food and drinks. Please note: You can't have anything GLASS on the bus.

+My luggage was damage during transport? Will I be compensated for the damage?

No. We accept no responsibility for accidents, damage, baggage losses, delays and/or accidental expenses due to weather, strikes, acts of God, acts of governments or authorities, wars, terrorism, criminal acts committed by third parties, hostilities, civil disturbances, riots, strikes, sickness, quarantine, defects of vehicles or breakdown in equipment, or to the fault or default of any company used for carrying out these packages. Regarding any and all services and accommodations furnished, we expressly disclaim all responsibility or liability over any matter whatsoever for loss, damage, injury or expense to property or person due to any cause whatsoever occurring during the duration of the trip or otherwise. All such losses or expenses will be borne by the passengers.

+What if I arrive late and miss part of the trip?

Let us know if you’re arriving late and we’ll do our best to wait for you or arrange a meeting point. We don’t refund for any trips and/or activities you miss.

+Do I get any free time?

Yes. Part of the joy of traveling is discovering things on your own. We design our itineraries with plenty of time to explore at your own pace. Many activities are optional so you can join in as much or as little as you like. Check the Trip Notes and the Itinerary for more information on your adventure.

+The itinerary changed on the website. Are members conspensated for changes?

No. While we make every effort to execute the itineraries provided on the website, itineraries are subject to modification and change due to availability or vendor partner changes. In the unlikely event that there are major changes to the itinerary, clients are notified as soon as possible and an equivalent substitution will be offered.